In today’s tech-driven restaurant landscape, customers expect immediate service—and that includes phone orders. According to restaurant wait time statistics from a Velaro study on customer phone behavior, the numbers are striking:

• 32% of respondents refuse to be placed on hold at all
• 27% will wait up to 1 minute maximum
• 30% are willing to wait beyond a minute

With 59% of customers hanging up after just one minute on hold, restaurants are losing significant business with every unanswered or delayed call.

The Challenge: High Volume, Limited Staff

How do you handle incoming calls during a dinner rush when your pizzeria is short-staffed? The answer might surprise you: remote part-time staff.

Remote Call Centers: Your Secret Weapon

Imagine staff answering calls and placing orders directly into your Restaurant POS system while working remotely or from a central office. This streamlined approach allows your restaurant to handle high call volumes without missing a single order. Beyond boosting sales, it sends a powerful message to customers: their time matters.

The impact on loyalty is substantial. Microsoft research reveals that 69% of consumers consider customer service critical to their loyalty. When restaurant wait time statistics show that most customers won’t tolerate even brief holds, every second counts. Being placed on hold can turn a potential long-time customer into a lost opportunity.

Build Your Command Center for Excellence

LINGA’s Command Call Center transforms how restaurants manage phone orders and customer inquiries. With remote call center staff connected directly to your store’s POS, customers receive rapid service including:

• Adding items to pending orders when customers call back
• Processing discounts or voids for customer concerns
• Providing real-time updates on order readiness
• Tracking delivery driver locations and ETAs

Technology That Meets Modern Expectations

The LINGA rOS Command Call Center delivers the features guests demand:

• Commission-free online ordering
• Online loyalty rewards and redemptions
• Digital gift cards and redemptions
• Curbside pickup with order-ready alerts
• Delivery driver tracking with customer alerts
• In-store loyalty rewards and gift cards
• QR code menu access, ordering, and payments
• Tableside ordering and EMV payments
• Personalized text and email marketing

Cloud-Based Functionality for Growth

LINGA’s cloud-based POS technology provides essential tools for scaling your business:

• Automatic delivery quotes based on pending orders and driver availability
• Automatic pickup quotes driven by kitchen productivity and order volume
• Staff debit cards for tip payouts
• Digital waitlist with guest text alerts
• Kitchen and driver productivity analytics
• Central kitchen and warehouse management
• Gift card and loyalty reconciliation
• Food and beverage inventory management
• App-based management reporting
• Comprehensive staff, kitchen, and guest analytics
• Automated alerts for staff, management, and guests
• Timekeeping with payroll export
• Autopilot marketing campaigns
• Multi-location reporting and management

Why Juggle Multiple Vendors? LINGA delivers a complete, integrated restaurant technology system—everything you need in one powerful solution.