× Back rOS®
Partners Partner Portal Become a Partner Integrations Business Types Full Service rOS System Quick Service rOS System Pizza rOS System Franchise rOS System Bubble Tea rOS System Cigar Lounge rOS System Coffee Shop POS System Company About LINGA Contact Us Downloads News Reviews Media Queries Careers Pricing Store Support LINGA Blog

Main Line:

Support:

Bad Reviews: How To Have them Removed

Please correct the marked field(s) below.
How to Remove Bad Restaurant Reviews

Being on the receiving end of bad reviews can leave a business owner feeling helpless. As more customers review brands they do business with, reviews are becoming a bigger factor. When customers order their favorite meal with a click of an app, or receive a free dessert for being a loyal customer they are building relationships. Frequent visits and “regulars” are born with every good experience you are able to churn out.

Creating a uniform approach to managing and replying to negative reviews on sites like Google, Yelp, and Facebook is key. Recently, rating and reviewing has become second nature for restaurant patrons. A newly published report from the Pew Research Center shows that a whopping 82 percent of adults say they read online reviews at least some of the time. So, when they visit their favorite pizzeria or taco truck they’re likely to leave a review about it online. If their experience was good or bad, their friends will know about it.

How to Remove Bad Reviews

Now, for the questions of the day. How do I remove bad reviews? And is it even possible?

Removing bad or fraudulent reviews is not easy, but there is a way. The major review platforms all offer a path to dispute and potentially remove a review if it violates their policies. The instructions below are a guide on how to attempt to remove a review from the biggest review platforms of today; Google, Yelp and Facebook.

Google

On Google, reviews that include inappropriate content, conflicts of interest or off-topic commentary will be removed. Also, Google will remove reviews that include contact information, infringe on copyrights or advertise for other businesses.

You don’t have to be logged into any account in order to report a Google review

  1. Visit Google Maps and enter your business name and city in the search fields.
  2. Find your business in the results list and click on it.
  3. Click on the link that shows how many reviews you’ve received.
  4. Find the review you want removed and click on the flag icon.
  5. Fill out the “Report a policy violation” page, which asks for your e-mail address and the review’s violation.

Yelp

Like Google, administrators at Yelp will also remove negative reviews if they:

  1. Are written by someone with a conflict of interest.
  2. Aren’t specifically about the writer’s experience with your business.
  3. Include inappropriate material like hate speech or personal information about employees.

If you feel that a review written about you falls into one of these categories, report it. Double-check Yelp’s guidelines and contact a Yelp administrators and request a review.

Log into your Yelp account for your business (you must create an account and claim the business first). Next, find Yelp’s Find and Claim page. Finally, navigate to the Reviews section of your account and find the negative review you want removed.

Click on the flag icon and report the review.

Facebook

If a review doesn’t meet Facebook’s Community Standards, you can report it for removal. The standards cover a broad range of things, but they’re very similar to Google’s. Anyone with a Facebook account can request that a review be removed.

  1. Search for the business’s Facebook page and find the review in question.
  2. Click on the V-shaped symbol in the upper right corner of the review.
  3. Click “Report Post” and follow the prompts.

In all these cases, you can’t get negative reviews removed just because you don’t like what they say. That’s why it’s so important to prevent negative reviews from happening in the first place.


Get hot restaurant tips. Delivered.

Please correct the marked field(s) below.

Check out some of our latest Blogs.

11 Minutes

Adapting to the Post-COVID World: Why Now Is The Best Time To Transform Your Restaurant Business

After long resisting the trend of online ordering, even the local businesses are preparing themselves for a post-COVID world to stay afloat post-pandemic. Restaurants who shifted their entire business model overnight to delivery/take out, or restaurateurs who are looking for innovative ways to transform their busi […]

Read More

7 Minutes

Restaurant Revitalization Fund Can Save Your Business

The $28.6 billion Restaurant Revitalization Fund (RFF) for restaurants, bars, caterers, and other food businesses will open Monday (May 3). RFF, which was authorized by the March stimulus bill, will offer grants of up to $10 million to replace lost sales. Program details The American Rescue Plan Act established […]

Read More

7 Minutes

25 Surprising Restaurant Statistics That Will Shape the Industry in 2021

Transform your restaurant with Linga’s complete technology The pandemic has forever altered the restaurant industry like many businesses - how we configure our kitchens to meet pandemic needs, how we use new restaurant technologies to stay in business, and how customers access restaurants in general.  Wit […]

Read More

This website uses cookies to improve your experience.

More information.